iOS Tips & Troubleshooting for DynEd Plus & DynEd Productivity

DynEd Mobile for iOS

This guide provides help for users of MyDynEd App, mobile.dyned.com, and Conversations mobile apps.

Hardware Recommendations

  • iOS Version: 6.0 or higher
  • Wi-Fi 802.11b/g/n
  • Wi-Fi access point that supports 802.11n
  • If you plan to install MyDynEd app or Conversations, please confirm that you have enough free space on your device:
    1. For MyDynEd App make sure you have 12 Mb of free space
    2. For Each of the Conversations apps make sure you have 24 Mb of free space
  • Note: these apps do not run in the background

Running the apps:

Before running any of these apps for the first time:
  • Connect your device to your Wi-Fi network (Settings > Wi-Fi > Slide ON, Choose a Network.)
  • If you have a cellular data plan, please turn it off (Settings > Cellular Data > Cellular Data > Slide OFF)

Language Support

The apps are available in English.

Application Navigation: MyDynEd App

Tap icon on screen to open MyDynEd App: opens the website
Tap the various tiles to open: opens the sections of the MyDynEd application
Site Menu allows user to:
  • go Home
  • Check/Change Settings
  • Get Support
  • See Server Status
  • Open DynEd Applications

Application Navigation: mobile.dyned.com

Enter mobile.dyned.com in browser navigation bar: starts the application
Tap the various tiles to open: opens the sections of the mobile.dyned.com application
Site Menu: opens the tools and applications side menu
Back button (arrow): moves back one step in navigation

Application Navigation: Conversations

Sign in with email and password and tap Submit: starts the application
Tap a highlighted Unit: opens that unit to display the lessons
Tap a highlighted Lesson: opens that lesson

Data Synchronization

The user's data is synced with our Records Server on each log in and exit. If an Internet connection is not available or in Airplane Mode, you will not be able to sign in to Conversations Apps. Mobile.DynEd.com is web-based and requires an Internet connection to function.

Using Maps

The user's device must support geolocation or maps will not be available. Users must enable use of their current location. In the device Settings navigate to: Settings > Privacy > Location Services > MyDynEd > Slide ON

Troubleshooting

Invalid E-mail address or Password

If the message "User does not exist" appears:
  • Check the spelling of the email address entered.
  • If you have not used this App before, use the Sign Up button instead.

Signing Up

No Confirmation email appears

If no confirmation email arrives within a few hours:
  • Check your spam filtered emails.
  • Make sure DynEd is in your list of accepted emails.

No sound on apps

You might have accidentally hit the mute button that is next to the volume control on the side of the device.

Device acting strangely...may need to Restart to clear the memory cache

Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears. Slide the slider. Wait for a few seconds while your iPad shuts down. Press and hold the Sleep/Wake button until the Apple logo appears. Slide to unlock and log into the App again.

Additional Help

If none of these solutions work for you, please contact us:
Follow this link to DynEd Support.