Technical Support: Q & A

   日本語   English   Español   Tiếng Việt   Indonesian

Locate the "dyned_log"

If you are running with administrator privileges to the client computer (or have the password)  

  1. Browse to the DynEd folder and run the Analyzer application
  2. Use the "File->Find DynEd_log.txt" option.The folder that contains the dyned_log file should be opened
  3. Attach the DynEd_log.txt to an email and send to


Client Machine with no Internet access

1. Browse to the DynEd folder and look for the "dyned_log" file

    • Windows 8 and higher


    • Windows XP 

"C:\Documents and Settings\All Users\Application Data\DynEd\dyned_log"

Note: The "ProgramData" and "Application Data" are hidden folders.

    • Mac OS X (Open Finder window) 




Need more help? Get support and provide details about your issue.