Technical Support: Q & A

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Audio dropout / breaking up

If you experience sound drop-out problems when running the courseware,

Please do the following:

  1. Go to Start->Control Panel

  2. Double-Click on the "Quick Time" icon

  3. QuickTime Preferences should open
  4. Change Audio Output to Safe mode

      • Select the "Audio" tab

      • Under "Play Audio Using" select "Safe mode (wave out only)"

5.Change Video to Safe mode

      • Select the "Advanced" tab

      • Under the "Video" section select "Safe Mode (GDI Only)"

      • Click OK




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