Android Tips & Troubleshooting for DynEd Plus & DynEd Productivity

DynEd Mobile for Android™ devices

This guide provides help for users of MyDynEd App,, and Conversations mobile apps.

Hardware Recommendations

  • OS Version: 4.1 or higher
  • Wi-Fi 802.11b/g/n
  • Wi-Fi access point that supports 802.11n
  • If you plan to install MyDynEd app or Conversations, please confirm that you have enough free space on your device:
    1. For MyDynEd App make sure you have 12 Mb of free space
    2. For Each of the Conversations apps make sure you have 24 Mb of free space
  • Note: these apps do not run in the background

Running the apps:

Before running any of these apps for the first time:
  • Connect your device to your Wi-Fi network (Settings > Wi-Fi > Slide ON, Choose a Network.)
  • If you have a cellular data plan, please turn it off (Settings > Cellular Data > Cellular Data > Slide OFF)

Language Support

The apps are available in English.

Application Navigation: MyDynEd App

Tap icon on screen to open MyDynEd App: opens the website
Tap the various tiles to open: opens the sections of the MyDynEd application
Site Menu allows user to:
  • go Home
  • Check/Change Settings
  • Get Support
  • See Server Status
  • Open DynEd Applications
Back button (arrow): moves back one step in navigation

Application Navigation:

Enter in browser navigation bar: starts the application
Tap the various tiles to open: opens the sections of the application
Site Menu: opens the tools and applications side menu
Back button (arrow): moves back one step in navigation

Application Navigation: Conversations

Sign in with email and password and tap Submit: starts the application
Tap a highlighted Unit: opens that unit to display the lessons
Tap a highlighted Lesson: opens that lesson
Accessing the 'Questions' in the Conversations Apps: Some Android devices tested had difficulty registering the touch screen tap on the Questions button. If this occurs, tap repeatedly until the app responds.

Progress: Conversations

Only one user's progress is saved on any device. To save progress for another user requires an un-install, and then a new install on the device.

Progress updates from the records server requires a data connection. If progress does not seem to be registering, re-start the App.

Data Synchronization

The user's data is synced with our Records Server on each log in and exit. If an Internet connection is not available or in Airplane Mode, the MyDynEd App tiles will not function. You will not be able to sign in to Conversations Apps. is web-based and requires an Internet connection to function.

If a poor data connection prevents updating of personal settings for completion of Conversations apps, make sure you are in a location with good WiFi signal strength and restart the application.

Using Maps

The user's device must support geolocation or maps will not be available. Users must enable use of their current location. In the device Settings navigate to: Settings > Location Services and allow device to use your location.


Invalid E-mail address or Password

If the message "User does not exist" appears:
  • Check the spelling of the email address entered.
  • If you have not used this App before, use the Sign Up button instead.

Signing Up

No Confirmation email appears

If no confirmation email arrives within a few hours:
  • Check your spam filtered emails.
  • Make sure DynEd is in your list of accepted emails.

No sound on apps

You might have accidentally lowered the volume with the volume control on the side of the device.

Device acting strangely...may need to Restart to clear the memory cache

Under Settings, look for Backup and Reset. There should be a Personal data choice to reset to Factory Data status.

Additional Help

If none of these solutions work for you, please contact us:
Follow this link to DynEd Support.