DynEd Pro for iPad®
This app is intended for students registered at institutions with existing DynEd licenses. In the Courseware View, only the courses for which you are licensed will be displayed in the top row.
Hardware Recommendations
- iOS Version: 4.3 or higher
- Wi-Fi 802.11b/g/n
- Wi-Fi access point that supports 802.11n
- Headphones with a microphone are highly recommended
- Depending on the courses you plan to install, please confirm that you have enough free space on your device
- The average size of our courses is about 500 MB. See Downloading Courses for details.
- Note: this app does not run in the background
Running the app for the first time: Courseware Download
- Before running the app for the first time:
- Connect your device to your Wi-Fi network (Settings > Wi-Fi > Slide ON, Choose a Network…)
- If you have a cellular data plan, please turn it off (Settings > Cellular Data > Cellular Data > Slide OFF)
- Tap the DynEd app icon.
- Select a Records Server and a Support Language.
- If you do not know your Records Server, contact your school or coach for help.
- Note: because the average size of our courses is about 500 MB, the download speed and time may vary depending on your connection speed.
- If you tap Cancel, it will stop the download. If you download again, it will resume where you left off (download times).
- After a course has been downloaded, tap the course icon. The course modules will appear in the second row. Tap a module to start.
Language Support
The app is available in the following iOS languages: Brazilian Portuguese, Czech, French, Indonesian, Italian, Japanese, Korean, Malay, Traditional Mandarin, Simplified Mandarin, Portuguese, Spanish, Thai and Turkish.
Uninstall
To uninstall a course: hold down the course icon for one second. Tap the black x icon, tap Uninstall. This will delete the entire course.
To Re-install
To re-install a course: hold down the course icon for one second. Tap the black x icon, tap Re-install. This will check if there are any new files on our file server and download them, if necessary.
Courseware Navigation
Back arrow: goes to previous screen or exits to Courseware View
Microphone: records your voice to practice speaking
Headset: plays back your recorded speech
Rewind: goes back to the previous “slide”
Repeat icon: repeats what was last said
Play/Pause icon: starts and stops the lesson
Fast Forward: goes to the next “slide”
Aa: displays the text version of the spoken directions - if a yellow word is tapped, a glossary window will appear
Globe: translates the text into the selected support language (audio, if exists)
Timer: counts down time in a lesson
Data Synchronization
The user’s data is synced with our Records Server on each log in and exit. If an Internet connection is not available or in Airplane Mode, the app will automatically go into Study-Offline mode. Your records will synchronize the next time you log in when a connection is available.
Troubleshooting
Invalid E-mail address or Password
Please check your Student Login ID (e-mail address) and Password with your teacher. Then, in the Sign In View, tap the Settings icon and make sure that you select the Records Server that your account is on.
Download Failed Connection
In the Home Screen, tap Settings. Tap Wi-Fi. Slide to OFF then ON again to reset the Wi-Fi connection. Set Auto-Lock to Never to keep the iPad from going to sleep. Be sure that the iPad is plugged in and the battery indicator has a lightning bolt on it. The iPad may be turning off the Wi-Fi connection when it goes to sleep. Also, make sure your Wi-Fi access point hardware is running the latest version of its firmware. Use a Wi-Fi access points that support 802.11n.
iOS 7.1 download problem
If you are having download issues please update to the latest DynEd App.
Cannot find file error
In the error dialog box, tap OK. Exit app then log into DynEd again. Hold down the course icon for one second or until the black delete x icon appears. Tap the black delete x icon. Tap Reinstall to download any missing files from our file server.
Version file problem or Reset user
In the Sign In View, enter reset (lower case) for both Student Login ID and Password. Tap Sign In. Activity indicator will spin. Student Login ID and Password should be blank and it will prompt you to select a Records Server and Support Language. Log in with your Student Login ID and Password.
No sound on other apps
You might have accidentally hit the mute button that is next to the volume control on the side of the device.
Device acting strangely...may need to Restart to clear the memory cache
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears. Slide the slider. Wait for a few seconds while your iPad shuts down. Press and hold the Sleep/Wake button until the Apple logo appears. Slide to unlock and log into DynEd again.
Speech Recognition (SR)
DynEd's SR works best with a 3.5mm stereo headphones with microphone. If you do not have one, remove the iPad cover just in case it is covering the built-in microphone.
Additional Help
If none of these solutions work for you, please contact us:
In the Sign In View or Courseware View, tap the Info icon in the bottom right corner. Tap Report a Problem. This will attach your DYNED_LOG.TXT file to the email. Type more information on how to reproduce the problem. Tap Send and your email will be sent to DynEd Support.
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