Locate the "dyned_log"

If you are running with administrator privileges to the client computer (or have the password)  

1. Browse to the DynEd folder and run the Analyzer application
2. Use the "File->Find DynEd_log.txt" option.The folder that contains the dyned_log file should be opened
3. Attach the DynEd_log.txt to an email and send to support@dyned.com

 

Client Machine with no Internet access

1. Browse to the DynEd folder and look for the "dyned_log" file

• Windows 8 and higher

"C:\ProgramData\Dyned\dyned_log"

• Windows XP 

"C:\Documents and Settings\All Users\Application Data\DynEd\dyned_log"

Note: The "ProgramData" and "Application Data" are hidden folders.

• Mac OS X (Open Finder window) 
  "HD:Users:Shared:DynEd"

 

 

 

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