Tested Devices Technical Support
Android Tips & Troubleshooting for DynEd Pro

DynEd Pro on Android™

This app is intended for students registered at institutions with existing DynEd licenses. In the Courseware View, only the courses for which you are licensed will be displayed in the top row.

Hardware Recommendations

  • Android Version: 4.4 or higher
  • Wi-Fi access point that supports 802.11 b/g/n
  • Headphones with a microphone are highly recommended
  • Depending on the courses you plan to install, please confirm that you have enough free space on your device
  • The average size of our courses is about 500 MB. See Downloading Courses for details.
  • Tested Devices)

Courseware Download

There are two main methods for downloading the DynEd courseware on to an Android device: Individually over the Internet from the Google Play Store or Peer-to-Peer for groups on the same Wi-Fi network. When there is a slow or overloaded Internet connection, Peer-to-Peer downloading allows each device that has courseware already installed to become a "Sender" of content to DynEd devices set-up to be "Listeners," all at faster local network speeds.

Running the app for the first time: Individual Method

  1. Download the DynEd App from the Google Play Store.

  2. Before running the app for the first time:
    • Connect your device to your Wi-Fi network (Settings > Wi-Fi > Slide ON, Choose a Network...)
    • If downloaded app from a website and not Google Play Store, turn on Unknown Sources
      (Settings > Security > Unknown Sources OK)
  3. Tap the DynEd app icon.
    • Select a Records Server and a Support Language.
    • If you do not know your Records Server, contact your school or coach for help.
      Note: because the average size of our courses is about 500 MB, the download speed and time may vary depending on your connection speed.
  4. Tap and Hold the green arrow for the course you want to download.
  5. Tap Download when prompted.

Language Support

This app is available in the following OS languages: Brazilian Portuguese, Czech, French, Indonesian, Italian, Japanese, Korean, Malay, Traditional Mandarin, Simplified Mandarin, Portuguese, Slovak, Spanish, Thai and Turkish.

Uninstall

To uninstall a course, hold down the course icon for one second. Tap Uninstall. This will delete the entire course.

To Update

To update a course, hold down the course icon for one second. Tap Update. This will check if there are any new files on our file server and download them if necessary.

Courseware Navigation

Back arrow: goes to the previous view or exits to the Courseware View
Microphone: records your voice to practice speaking
Headset: plays back your recorded speech
Rewind: goes back to the previous frame
Repeat icon: repeats what was last said
Play/Pause icon: starts and stops the lesson
Fast Forward: goes to the next frame
Aa: displays the text version of the spoken directions - if a yellow word is tapped, a glossary window will appear
Globe: translates the text into the selected support language (audio, if it exists)
Timer: counts down the time in a lesson

Data Synchronization

The user's data is synced with our Records Server on each log in and exit. If an Internet connection is not available or in Airplane mode, the app will automatically go into Study-Offline mode. Your records will synchronize the next time you log in when a connection is available.

Troubleshooting

Invalid E-mail address or Password
Please check your Student Login ID (e-mail address) and Password with your teacher. Then, in the Sign In View, tap the Settings icon and make sure that you select your Records Server.

Download Failed Connection
In the Home Screen, tap Settings. Tap Wi-Fi. Slide to OFF then ON again to reset the Wi-Fi connection. Tap Display then Sleep. Select Never to keep the device from going to sleep. Be sure that the device is plugged in and the battery indicator shows that it's charging. The device may be turning off the Wi-Fi connection when it goes to sleep. Also, make sure that your Wi-Fi access point hardware is running on the latest version of its firmware. Use a Wi-Fi access point that supports 802.11n.

Cannot find file error
In the error dialog box, tap OK. Exit app then log into DynEd again. Hold down the course icon for one second. Tap Update to download any missing files from our file server.

Version file problem or Reset user
In the Sign In View, enter reset (lower case) for both Student Login ID and Password. Tap Sign In. Activity indicator will spin. Student Login ID and Password should be blank and it will prompt you to select a Records Server and a Support Language. Log in with your Student Login ID and Password.

Device acting strangely...may need to Restart to clear the memory cache
Press and hold the Power button then tap Power off. Wait for a few seconds then press the Power button again to start the device. Log into DynEd again.

Speech Recognition (SR)
DynEd's SR works best with a 3.5mm stereo headphones with microphone. If you do not have one, remove the cover from your device, just in case it is covering the built-in microphone. If you are running 6.0 or higher please follow instructions on this link: Enable Microphone

Peer-to-Peer Downloading
Make sure that all of the devices are on the same Wi-Fi network. If your tablet can receive broadcast messages and another device near you has the courseware data you need, then there will be a blue circle indicator in the upper right corner of the courseware icon. If you do not see a blue circle indicator, there are certain tablets that cannot receive broadcast messages in certain network subnets and your device will have to download from the default file server. More details.

Screen Resolution Problem
If the screen does not look right, we will need to get the precise resolution. Download "Screen Oracle" to your Android device, install it, run it and take two screenshots, one vertical and one horizontal. Send us the screenshots.

How to find the OS Version
Tap Settings > About Device > Android Version

Additional Help

If none of these solutions work for you, please contact us and send us log file:
To send the log file: Tap on DynEd Tap on the (italic i) on the top left corner of the sign in window Tap on Report a Problem Enter a brief description of the issue (and your name if not the same as sender's) Tap on Send and your email will be sent to DynEd Support.

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